Privacy Policy
At Orchard Nurseries, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal data:
Contact Information: Name, email address, phone number, and billing details when you make a purchase or contact us.
Technical Data: IP address, browser type, device type, operating system, and browsing activity through cookies and analytics tools.
Transaction Data: Payment details, order history, and delivery information.
Marketing Data: Preferences for receiving marketing communications and other promotional activities.
2. How We Use Your Data
We may use your personal data for the following purposes:
To process and fulfill your orders.
To communicate with you about your order or provide customer service.
To send marketing materials, offers, or newsletters, if you have opted-in.
To improve our website and services through analytics.
To comply with legal obligations.
3. Legal Basis for Processing Your Data
We rely on the following legal bases to process your personal data:
Contractual necessity: To fulfill orders and provide customer support.
Consent: For sending marketing materials and promotions.
Legitimate interests: To improve our services and website performance.
Legal obligation: To comply with financial and regulatory requirements.
4. Sharing Your Data
We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers, such as payment processors, delivery partners, and email marketing platforms, to facilitate the services we provide to you. These providers are contractually required to protect your information in accordance with applicable data protection laws.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements.
6. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access: You can request a copy of your personal data.
Right to Rectification: You can correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
Right to Data Portability: You can request to receive your data in a commonly used format or transfer it to another organization.
Right to Object: You can object to the processing of your data, particularly for marketing purposes.
To exercise any of these rights, please contact us at [email address] or use the contact details provided on our website.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience, analyze site usage, and for marketing purposes. You can manage cookie settings through your browser preferences. For more information on how we use cookies, please refer to our [Cookie Policy].
8. Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or alteration. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
9. International Transfers
If we transfer your personal data to countries outside the European Economic Area (EEA), we ensure that the data is protected in accordance with GDPR, through mechanisms such as standard contractual clauses.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant updates where required.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
info@orchardnurseriesuk.co.uk
Tel: 01757 642033
Write: Orchard Nurseries, Blossom Tree Farm, Bell Lane, Cawood YO83UB
Copyright and Legal Notice © Orchard Nurseries 2024
